LAP GmbH: General Terms and Conditions of Business
The following General Terms and Conditions of business (hereinafter referred to as “GTC”) of Lapdesign GmbH registered in the Austrian Commercial Register under FN 471723k (hereinafter referred to as “LAP GmbH”), apply exclusively to the acquisition of LAP GmbH products through the company website www.LAPDesign.eu or via authorized dealers. The GTC are valid in their current version at the time of purchase and are accessible through the homepage. By using the homepage, you fully and unconditionally accept and agree to these GTC. If you do not agree to them, please do not use the homepage. LAP GmbH reserves the right to revise these GTC at any time by updating this page. By using the homepage, you agree to be bound by any such changes.
Product prices are disclosed upon request and are to be understood as the net price. Any delivery and transportation costs are determined by the size and weight of the product and are not included as part of the net price. No liability is assumed for changes in delivery costs due to unforeseen events during the transportation process. In addition, all duties, import taxes and associated fees and costs will be the sole responsibility of the customer.
LAP GmbH only accepts payments in the Euro currency (hereinafter referred to as “EUR”) in the form of credit cards including Visa, Master Card, Amex and Diners Club; a direct transfer; a PayPal transaction or a transaction via alibaba.com Secure Payment, as stipulated during the course of concluding the contract.
In case the Customer is not a Consumer (as set out in Clause 3.1), he must report the correctness and integrity of the product, or any existing defects, immediately upon receipt. Should the customer neglect to file a complaint regarding discrepancies or faults, freedom from defect will be assumed by default upon acceptance of the product.
Please note that variations might occur from product to product as each item is unique and made in nature; thus, slightly differing characteristics are to be both expected and appreciated.
The right of the customer to file a warranty claim expires following the lapse of two years from the product receipt date. If the Customer is not a Consumer, LAP GmbH accepts no liability for defects which could have been detected by the customer upon initial receipt of the Goods (Clause 6.), nor those which were not reported immediately after discovery (or within the warranty period).
The right to warranty is invalidated in cases where non-professional, non-expert and non-stipulated manipulation of the product has occurred.
The warranty for Customers who are Consumers is governed by the statutory provisions.
Within the EU: In accordance with EU law, EU customers have the right to cancel or withdraw from an order within 14 days of receipt. The customer assumes responsibility for all return shipping costs. The use of a fully insured shipping service is mandatory.
In cases where pre-existing defect is cited, such defects must be reported immediately upon receipt and supporting evidence may be requested as proof. Such complaints will be dealt with on a case by case basis.
Outside the EU: Orders placed by parties outside of the EU can be canceled within 24 hours of being submitted. Exchange or return of products is not possible except in cases of reported and proven pre-existing defect.
No returns will be accepted for customized special orders; all custom orders are a final sale.
Title to the Goods shall remain vested in LAP GmbH and shall not pass to the Customer until the purchase price for the Goods has been paid in full and received by LAP GmbH.
LAP GmbH reserves the right to grant longer warranty periods than those described under Clause 7. (guarantee). These guarantees are subject to the terms and time limits specified in the individual contract.
In the absence of statements to the contrary in the guarantee terms, the terms of clauses 5 and 6 shall apply to the customer’s duty to inspect and file a complaint.
In the event of a replacement of the product, specific warranty periods will not start anew.
For the fulfillment and handling of the contract, specified personal information of the Customer (such as name, e-mail address, mailing address and bank data) are used. The Customer gives his consent to the use of the data in accordance with Clause 13.1 of the GTC. This consent can be revoked in writing at any time.
Austrian law is solely applicable. Court of jurisdiction is Vienna, if the Customer is not a Consumer